Deleting your CardPin account
Last updated: 26 October 2026
You can delete your CardPin account whenever you want. Deletion is permanent and cannot be undone.
Option 1: in the app (recommended)
- Open CardPin, tap your avatar on the right of the map to open your profile, then the menu (top right) → Settings
- Scroll to the bottom and choose Delete account
- The screen lists what will be removed. Confirm, then enter your password (or re-authenticate with Apple or Google)
- Submit
All your devices are signed out immediately, and your username is released for anyone else to take straight away.
A suspended account can be deleted the same way.
Option 2: without the app
If you have already removed the app, changed phone, or cannot sign in for any reason, email:
Please include:
- "Account deletion request" as the subject
- Send it from the email address you registered with — that is how we confirm it is you
- Your CardPin username, if you remember it
We reply and complete the deletion within 7 working days of receiving the request. If we cannot confirm your identity from the sending address, we will write back and ask rather than delete anything.
What happens after deletion
Below, every category of data listed under “What we collect” in the Privacy Policy and what happens to it when you delete your account.
Removed immediately
- Sign-in on every device (you are signed out everywhere)
- The integrity check result attached to each sign-in, and the most recent location held in server memory (both end with the sign-in)
- Your username, released at once for someone else to register
Permanently removed within 24 hours
- Every card you posted on your own, including the photo, text and capture coordinates
- Share links you created: if you created the card, the link stops working with it; for someone else's card, the “generated by” field is removed
- Your saves (including your collections), hearts, view records and hidden-card preferences
- Your language preference
- Account data: email address, password hash, email verification status, age confirmation and third-party sign-in (Apple or Google) links
- Consent records: the version and time of every acceptance of the Terms, Privacy Policy and Community Guidelines
- Your profile photo and profile details (display name, bio, links, tags)
- Friendships, friend requests, cards shared with friends and friend notice settings
- Plans and sub-plans, including their order, symbols and items
- Your co-posting groups; you are also removed from other people's groups
- Block lists: people you blocked, and other people's blocks of you
- Known devices (the platform and one-way hashed install ID used for new-device sign-in emails)
- Failed integrity checks and unusual location counts
- Word-filter false-positive reports you sent
- In-app notices and report outcome notices you received
- Reports other people made about your profile
- Your place on the moderator on-call roster (moderation team members only)
Data on your phone
- Locations used for nearby reminders are used for a single check and never stored on the server; the notification log and reminder settings on your phone are cleared when you sign out or remove the app
- Text you type to search for people is used for that search only and is never stored on the server or your phone
- The plan cached on your phone is cleared when you sign out
What is kept
| What | Why | For how long |
|---|---|---|
| Shared cards and co-posting records | A shared card was posted by several people, and one person leaving must not delete everyone else's content. Your name is replaced with "someone" and no longer links to any account; your identity is also removed from participation records, party lists and withdrawal requests | Until every other participant leaves or the card is deleted; withdrawal requests are deleted within 30 days of concluding |
| A hash of your email address | To block re-registration with the same address for a short period, so nobody can delete an account to escape a suspension. It is a value that cannot be turned back into your address | 30 days. If you were suspended when you deleted the account, until the suspension ends (30 days for a permanent suspension) |
| Usernames you changed away from | So nobody can grab a name you just gave up; it is not linked to any data and only blocks registration | 30 days from the change, then deleted automatically |
| Reports you submitted (cards and profiles) | The reason and what was reported are still needed for review. Your identity is removed, leaving only the reason and the subject | 90 days after the review is complete |
| Moderation actions about you | Audit evidence for governance and appeals, which cannot be deleted on request. Your identity is replaced with an identifier | Action records are kept for 1 year from the action; suspension details are deleted with the account |
| Crash reports | They hold only the app version, device model and error, with no account, location or photos, and cannot be linked to you | Deleted automatically after 90 days, whether or not you delete your account |
| System backups | Backups are taken and cycled as a whole; an individual's data cannot be pulled out of one | Until that backup is cycled out in the normal course. It is not used for anything else |
Just want to remove a few cards?
You do not need to delete your account. Open the card in the app and delete it; the photo and text are permanently removed within 24 hours.
Deleting within 2 minutes of posting is a "withdraw" and also resets your cooldown. After 2 minutes the card can still be deleted, but the cooldown is not reset.
A shared card cannot be deleted by one participant alone. You can "leave" it, which removes only you, or request a withdrawal, which deletes the card once every participant agrees.
Questions?
Email support@cardpin.net and we will get back to you.